FAQs
For Shoppers
- Can I buy from multiple shops at the same time? How does that work?
- Where do I pick up my order?
- How will I know when my order is ready?
- What happens if an item from my order is unavailable?
- Can I add an item to my order?
- Can I change an item in my order?
- Can I delete an item from my order?
- Can I cancel my order?
- When will my credit card be charged?
- What is your return policy?
- How do I return or exchange a product?
- What happens to my discount if I make a return?
For Shops
- How does my shop join Shop the Blok?
- What are the steps for preparing an order for pickup?
- What if a customer never picks up their order?
- How do I update my inventory on Shop the Blok?
- Do you update my inventory after a purchase is made from my store on Shop the Blok’s platform?
- What if a customer wants to change an item in their order?
- What happens if I don’t have an item in a customer’s order?
- How do I mark that an item in an order is unavailable?
- What if a customer wants to cancel their order?
- What is Shop the Blok’s return policy?
- How do I process a return?
- Who pays for discounts?
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Shoppers
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