A street filled with great shops, captioned with 'Found!'

For Shoppers

  • Can I buy from multiple shops at the same time? How does that work?
  • Where do I pick up my order?
  • How will I know when my order is ready?
  • What happens if an item from my order is unavailable?
  • Can I add an item to my order?
  • Can I change an item in my order?
  • Can I delete an item from my order?
  • Can I cancel my order?
  • When will my credit card be charged?
  • What is your return policy?
  • How do I return or exchange a product?
  • What happens to my discount if I make a return?

For Shops

  • How does my shop join Shop the Blok?
  • What are the steps for preparing an order for pickup?
  • What if a customer never picks up their order?
  • How do I update my inventory on Shop the Blok?
  • Do you update my inventory after a purchase is made from my store on Shop the Blok’s platform?
  • What if a customer wants to change an item in their order?
  • What happens if I don’t have an item in a customer’s order?
  • How do I mark that an item in an order is unavailable?
  • What if a customer wants to cancel their order?
  • What is Shop the Blok’s return policy?
  • How do I process a return?
  • Who pays for discounts?

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